Consumer Protection Policy

1. Introduction

Airpero LTD ("Airpero", "we", "our", or "us") is committed to treating our customers fairly and transparently. This Consumer Protection Policy outlines the principles and protections that apply to individual customers using our products and services.

2. Fair Treatment

We are committed to:

• Providing clear and transparent information about our products, services, and fees.
• Communicating in plain language wherever possible.
• Ensuring marketing and promotional materials are accurate and not misleading.
• Treating all customers fairly, consistently, and without discrimination.

3. Transparency in Pricing

Before you confirm a transaction, we will disclose applicable:

• Fees and charges.
• Foreign exchange rates and margins, where applicable.
• Estimated delivery times for transfers.
• Any other costs relevant to your transaction.

4. Access to Information

You are entitled to access:

• Your account information and transaction history.
• Copies of the policies governing your relationship with Airpero.
• Clear explanations of any fees charged to your account.
• Information about how to raise a complaint.

5. Protection of Customer Funds

Where required by applicable law and the terms of our licensed banking and payment partners, customer funds are held or safeguarded in accordance with applicable regulatory requirements. Airpero does not commingle customer funds with its own operating funds where such segregation is required by law.

6. Vulnerable Customers

We aim to provide additional support and consideration to customers who may be in vulnerable circumstances, including those experiencing financial hardship, health issues, or other challenging life events. If you require additional support, please contact our customer service team.

7. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our service, you have the right to raise a complaint. Please refer to our Complaints & Dispute Resolution Policy for details on how to submit and escalate a complaint.

8. Marketing and Communications

We will only send you marketing communications in accordance with applicable law and your communication preferences. You may opt out of marketing communications at any time while continuing to receive essential account and transaction notifications.

9. Data Protection

Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

10. Accessibility

We aim to make our products and services accessible to all eligible customers, including through our website, mobile application, and customer support channels.

11. Regulatory Compliance

We work with licensed and regulated financial institutions and payment partners to ensure our products and services comply with applicable consumer protection laws and regulations in the jurisdictions where we operate.

12. Changes to This Policy

We may update this Policy from time to time to reflect changes in applicable consumer protection laws, regulatory guidance, or our business practices.

The latest version will always be available on our website and mobile application.

13. Contact Us

If you have questions about this Policy or your rights as a consumer, please contact:

Airpero LTD

Email: support@airpero.com

Website: https://www.airpero.com

Regulatory Notice

Airpero LTD is a financial technology company and is not a bank. Banking, payment, card issuing, foreign exchange, money transfer, and related financial services are provided through licensed financial institutions and regulated payment partners in the jurisdictions where such services are offered.